TeeChart Pro for XE2 pre-release sourcecode installer crashs

[Bill]

Hi,

The installer crashes during the installation, after the pass code is entered.

-Bill

[Yeray]

Hello Bill,

It works fine for me here in a Win7 x64.
What OS are you running? Does the installer give you any error message? Are you running it with high privileges?
Thanks in advance.

[Bill]

I'm running win32 XP pro. I've tried on another machine and got the same issue.

[Bill]

It crashes after Select Internet connection method dialog. The next dialog is the Directory dialog. If I do nothing for 5 seconds. The Microsoft Send Error report dialog will show up and saing TeeChart Pro 2011 Source Code has encountered a problem and needs to close.

[Yeray]

Hello Bill,

Could you please try downloading the installer again (in case your copy got corrupted).

Did the older installers work fine in these computers?
I suspect it could be something related to your internet connection because we've tried it in several machines here and found no problems. You choose "Direct connect to Internet" option?

[Bill]

OK. I've just tried on another machine and it worked fine. The issue may have to do with McAFee. I'll look into that. Sorry for the problems.

Regards

-Bill

[Yeray]

Hello Bill,

I'm glad to hear you found the cause of the problem.
Try disabling the antivirus during the installation so it can access the registry.