Windows 2008 R2

[Actemium]

I tried to use our website with a Teechart on it to use on Windows 2008 R2 Server (64 bit).

Our current website currently works with Teechart version 7.0.1.4.
This works fine with Windows XP, Windows 2003 Server and Windows 2008 Server (32 bit).
When I try to use our website on a 64 bit Windows 2008 R2 server I get everytime the error "Wrong *.tee file format".

After testing our website I installed Teechart v8008Eval version on our server.
When I try to view the sample website from Teechart I get the same error: (See attached screenshot).

Teechart_Error.jpg (100.22 KiB) Viewed 9189 times

Has anyone a solution for this?
Or is it not possible to use the Teechart on the 64 bits Windows 2008 Server?

[Yeray]

Hi Actemium,

This has been discussed here. Could you try what's suggested there?

[NIPDR Team]

I'm having this problem using TeeChart8 and Windows 2008 R2. Any solutions to this problem?

[Sandra]

Hello NIPDR Team,

I have tested an asp project, using OS Windows Server 2008 Datacenter and last version 8 of TeeChartActiveX, but it works fine for me. Could you please, send us a simple project, because we can reproduce here?

Thanks,

[NIPDR Team]

I'm attempting to view the sample ASP pages (the ones that install with TeeChart 8). I'm using the 64-bit version of Windows Server 2008 R2, could the problem be related to the 64-bit OS? Are there any installation instructions for Windows Server 2008 R2, maybe I missed a step?

[Sandra]

Hello NIPDR Team,

I'm using the 64-bit version of Windows Server 2008 R2, could the problem be related to the 64-bit OS?

Not. No there are problem. TeeChart Pro Activex 8 can work in 64-bit OS.

Please check to see if any partial registration has taken place. To do so you can open the registry editor, regedit, and look for the key"\HKEY_CLASSES_ROOT\TeeChart.TChart".

If the key exists, we can check that there is no partial, incorrect registration by re-registering: Please unregister the installation using regsvr32 /u "_PathToTeeChart_\teechart8.ocx" and recheck with regedit whether the registry key has been removed. I'm assuming there is no prior version of TeeChart registered. If there are previous versions of TeeChart registered please confirm that to us.

If not and if the key "\HKEY_CLASSES_ROOT\TeeChart.TChart" still exists please remove it manually, doing so too for any other TeeChart keys that might remain at that location, ie. "TeeChart.ChartEditorPanel", "TeeChart.ChartEditorPanel.8", "TeeChart.ChartGrid", etc. whereupon you can attempt to re-register using regsvr32 "_PathToTeeChart_\teechart8.ocx".

I hope will helps.

Thanks,

[NIPDR Team]

Sandra,

Tried everything you wrote in previous post, still doesn't work. No previous versions of TeeChart have been installed/register on the machine. Any other suggestions? Are there any specific installation steps for for installed TeeChart on machine with Windows 2008 R2 (64-bit)?

Thanks,
NIPDR Team

[Sandra]

Hello NIPDR Team,

I have investigated and I think it is error could appear for several causes, but the most common one is the permissions or configuration of the IIS. Please change permission of folders where there are demo example and try again if problem still appears. On the other hand, could you please, tell if it problem appears for you in the all of the examples of Demo?

Thanks,