new HP printer drivers probelms with teecharts

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linkam
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new HP printer drivers probelms with teecharts

Post by linkam » Mon May 10, 2010 10:38 am

Hi,
We have been using version 6.0.0.6 without issues for some year.
Now we acquired new HP printers and installed latest driver.
Our plots now are blank but axis are ok.
Is there anyting we can do?
Could you let us now if the latest version will get rid of this bug.
Any hint...
Thanks in advance

Narcís
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Re: new HP printer drivers probelms with teecharts

Post by Narcís » Mon May 10, 2010 10:51 am

Hi linkam,

We have also experienced this with some HP printers. I'm afraid there's little we can do here. Some suggestion can be found on this thread. If you are already using latest printer drivers, an option could be downgrading them to see if an old version solves the issue.
Best Regards,
Narcís Calvet / Development & Support
Steema Software
Avinguda Montilivi 33, 17003 Girona, Catalonia
Tel: 34 972 218 797
http://www.steema.com
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linkam
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Re: new HP printer drivers probelms with teecharts

Post by linkam » Mon May 10, 2010 12:05 pm

Is this problem the same for any version of teecharts activeX?

Narcís
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Re: new HP printer drivers probelms with teecharts

Post by Narcís » Mon May 10, 2010 1:11 pm

Hi linkam,

Yes, AFAIK it has nothing to do with TeeChart.
Best Regards,
Narcís Calvet / Development & Support
Steema Software
Avinguda Montilivi 33, 17003 Girona, Catalonia
Tel: 34 972 218 797
http://www.steema.com
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