Can't download from client area

[steveastrouk]

Hi,
With a newly updated account I can't actually access the download area with my new password and licence. How long does it take before it should work ?
Thanks

Steve

[Yeray]

Hi Steve,

I've checked it now and it seems to work fine. Could you please try it again?

[steveastrouk]

Hi Alonso,
I tried again, and it still didn't work.
The password and licence numbers ARE accepted to log in to the forum though !
Thanks for your (very fast) help !
Steve

[Yeray]

Hi,

For other users interest, I've sent a mail trying to confirm the license info Steve is using and also suggested him to clean his browser's cookies.

Please Steve, answer here in the forums.

[Michael Heinrich]

I have had similar problems and this is still under investigation.

I have tried several PCs, all have the same problem. I have tried both older and newer versions of the browsers. All PCs have Windows XP and are standard corporate installations. So far I have tried 5 PCs with Firefox and Internet Explorer and 4 PCs with only Internet Explorer and all Internet Browsers produce the error below:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Tue, 9 Feb 2010 13:38:40 UTC


Message: Object required
Line: 221
Char: 26
Code: 0
URI: http://maps.gstatic.com/intl/nl_ALL/map ... pi/main.js


Message: '0.tagName' is null or not an object
Line: 160
Char: 3
Code: 0
URI: http://www.steema.com/js/accordion.js

Firefox also gives an error in the console which I have already given.
There is also an error coming from the gstatic.com site that is included with your webpage

Error: a is null
Source File: http://maps.gstatic.com/intl/en_ALL/map ... pi/main.js
Line: 221

Perhaps you could look at your browser console and/or log to see if you get similar errors.

[Yeray]

Hi,

We sent the installer URL directly to the client.

We'd like to help if anyone has any difficulties connecting with the customer page so please let us know if you encounter any particular problem.