Getting error when user tries to download and install.

Ashutosh · Post by **Ashutosh** » Wed Feb 18, 2009 6:49 am

Hi,
I have been using TeeChart Activex Control v8 in my web application. I published the application on IIS. When user ries to view the charts, system prompts for download and install the Actiex control. But when user tries to download and install the same following error is displayed not allowing the user to continue the installation.

I have attached the error message on following location http://www.steema.net/upload/. Please have a look and help us to resolve the issue as soon as possible.

Thanks
Ashutosh

Narcís · Post by **Narcís** » Wed Feb 18, 2009 12:09 pm

Hi Ashutosh,

Are you using the .cab files for TeeChart Pro v8.0.0.5 ActiveX, which is the latest release available at the client download area?

Thanks in advance.

Ashutosh · Post by **Ashutosh** » Wed Feb 18, 2009 12:17 pm

Hi Narcís,

Are you using the .cab files for TeeChart Pro v8.0.0.5 ActiveX

Yes we are using the teechart8.cab files for Activex.

which is the latest release available at the client download area?

The client machine is a fresh PC and no earlier version is installed on it.

Thanks and regards
Ashutosh

Narcís · Post by **Narcís** » Wed Feb 18, 2009 12:20 pm

Hi Ashutosh,

Yes, but can you please confirm that the TeeChart cab files you distribute are the ones included in v8.0.0.5 or ar you using an earlier version? If you are not using v8.0.0.5 please download it, uninstall your current version and install v8.0.0.5.

Thanks in advance.

Ashutosh · Post by **Ashutosh** » Wed Feb 18, 2009 12:49 pm

Hi Narcis,

I used a dll which I get in C:\Program Files\Steema Software\TeeChart Pro v8 ActiveX Control\Examples\Visual Studio .NET\CSharp\Dragging\bin\Debug folder and replaced my working dll with this. But the application which was working fine with earlier version is not campatible with the dll mentioned above.

It throws exeptions like legend.hide is not supported, and ignorenull features are not supported. Removing them temporarily says that wrong teechart format and not able to draw charts.

Please look into this issue and suggest the needful.
Thanks
Ashutosh

Narcís · Post by **Narcís** » Wed Feb 18, 2009 12:51 pm

Hi Ashutosh,

You should try using assemblies available at C:\Program Files\Steema Software\TeeChart Pro v8 ActiveX Control\Utilities\Vs.net\Strong Named DLLs and cab files at C:\Program Files\Steema Software\TeeChart Pro v8 ActiveX Control\Cab files. Could you please try using them and confirm that you are using TeeChart Pro v8.0.0.5 ActiveX?

Thanks in advance.

Ashutosh · Post by **Ashutosh** » Wed Feb 18, 2009 1:10 pm

Hi Narcis,
We are using TeeChart Pro v8.0.0.5 ActiveX for sure. As suggested I replaced the dll. Now there is no compilation error but still i am not able to get the chart. It is still saying the wrong tee format.

Is there any other setup i need to make or only replacing the dll should work.
Please suggest.
Ashutosh

Narcís · Post by **Narcís** » Wed Feb 18, 2009 1:50 pm

Hi Ashutosh,

At this thread you already got a project working, didn't you? Does this problem occur using the project I sent there? Is the cab downloading issue solved now?

Thanks in advance.

Ashutosh · Post by **Ashutosh** » Thu Feb 19, 2009 4:20 am

Hi Narcis,
The issue in the above mentioned thread was with the evaluation version of the v8. Now we are trying to use the original version of the same. It talks about some strong name registration process etc. Please suggest if it is required or we can work only by adding the dll in our application.

Thanks
Ashutosh

Narcís · Post by **Narcís** » Thu Feb 19, 2009 8:23 am

Hi Ashutosh,

Ok, have you tried using the assemblies at C:\Program Files\Steema Software\TeeChart Pro v8 ActiveX Control\Utilities\Vs.net\Strong Named DLLs. If so, did they change anything?

Thanks in advance.

Ashutosh · Post by **Ashutosh** » Thu Feb 19, 2009 8:30 am

Hi Narcis,
I used the mentioned dll from the location specifeid which resolved all the compilation issues coming. Now the problem is I am getting the not proper tee chart format error.
I am using tee chart on a web application. The same application has worked fine with the evalution version you corrected and posted earlier to me.
Thanks
Ashutosh

Post by **Pep** » Fri Feb 20, 2009 5:15 pm

Hi Ashutosh,
please see the answer here