Steema Central

Hello,

On my computer the help files work fine for the T-Chart version 8.0.
But on any other computer that just downloaded and uses the active-x control, the help files don't seem to work? The only difference is that I ran the exe on my machine. And we shouldn't have to do that for every machine that makes use of the active-x control correct?

How do we make sure that the help files for the editor will work on every machine that downloads the active-x control for the T-Chart version 8?

Thanks,
Landa

Hi Landa,

To use TeeChart help you have to register it following the steps at: "C:\Program Files\Steema Software\TeeChart Pro v8 ActiveX Control\Docs\Runtime Editor help source\readme.txt"

Yeray,

We tried following the directions in the readme file but the help still does not work correctly. It says "You can drag the question mark over a topic and the help will show up for that topic"... This does not work at all. The same first page of the help file still shows up.... How do we get the help to work correctly? We need this for our clients. Can we call you?

Thanks,
Landa

Hi Landa,

According to the e-mail you sent it seems you advanced on this issue, didn't you?

Answering to what you have asked in the e-mail:

The steps you've taken to run the User help seem to be correct but it may be worth us checking a couple of specifics:

- In case there's been a problem compiling the teeuserx8.hpj project, please test first with the stock file that's included in the docs folder, 'TeeUserx8.hlp'.
- That file needs to be located in a folder matched to the modified registry key, that you almost certainly have correct as you've been able to open the first page of the editor via the help button.
- Please run your application and open the editor to confirm results. If you drag the '?' symbol onto the 'Add' button on the first editor page ('Chart':'Series' tab) it should open the 'Add Series' help topic. If it doesn't then there may be a more basic problem.

Page content:
"Add Series

Description
Add a new Series to the Chart."

Dragging the '?' onto other topics should open their specific topics.

Though most widely used editor items have associated help topics, it is true that not all do have an associated topic, in which case the helpfile opens at the default page, the one you have seen in your own test. If there is a particular area of the Editor for which you would like more topic coverage please let us know and we'll check if there is a problem with the setup of the help topics for that functionality. First we need to confirm that the basic functionality is in place.

Hi Narcis,

The editor help works as you say, thank you for the confirmation.

The basic question I need answered is whether you have a system in place to install the help functionality onto client machines who are only accessing the reports through a web interface, or whether that is purely a manual process.

The second question I need answered is whether you have the help guide in html format.

Thanks,
Landa

Hi Landa,

Sorry for the delayed reply.

There is no installation process in place to install to a web client. One option might be for you to generate your own CAB file to (optionally) include the TeeChart.ocx file and teeuserx.hlp helpfile.

Details of how to construct the CAB file are listed here:
http://msdn.microsoft.com/en-us/library ... S.80).aspx

This section shows what part of the cab.inf file controls registry modifications:
http://msdn.microsoft.com/en-us/library ... S.85).aspx

The user help file is not available in html format. Microsoft's HTMLHelp tool, 'HTML Help Workshop', will convert win32 help (.hlp) format files to .chm, HTML Help v1, files (http://msdn.microsoft.com/en-us/library/ms669985.aspx). That would allow you to offer it as a separate help resource to your application users though it would not be accessible via the Editor '?' key. To convert the existing .hlp project, select 'new' from the HTML Help Workshop File menu and choose 'convert existing project' when prompted.