Steema Central

Every time I try to access active x charts on my website I get the following script error:

Error Code: 87 downloading Chart from URL

I even get this error message when trying to view the examples on your site, for example:

http://www.steema.net/ASP/TeeFromWebClient.asp

I am using IE 7. Have you had anyone else with similar problems?

Hi Rich,

This problem is most likely the same described here. Please notice that the latest v7 version available at the client area is v7.0.1.4.

If this doesn't help don't hesitate to let us know.

Hi, I've installed the latest version of Sitecore (7.0.1.4) and registered the OCX file. Interesting enough if I use IE6 the error message is different, it says:

Wrong *.tee file format

I haven't modified the metadat line since installing the latest version. Is:

<!--METADATA NAME="TeeChart Pro v7 ActiveX Control" TYPE="TypeLib" UUID="{EAE6A729-65BD-489F-BF3F-7FE35B416289}"-->

Still correct?

Thanks in advance,

Rich

Hi Rich,

does the error appear in all the ASP examples included into the TeeChart Pro installation ?
This problem could be related with the IIS permissions, make sure the examples folder have a correct permissions.

I don't think it can be a problem with permissions as I can't see the samples on your website. I get the same error when I look at the ASP examples on the link below.

http://www.steema.net/ASP/TeeFromWebClient.asp

Hi Rich,

>> Wrong *.tee file format

This error could appear for several causes, but the most common one is the permissions or configuration of the IIS.
It's strange that it also happens with the sample from our web site.
In order to try to find where is the problem, could you please do some tests ?
- First of all try to run the asp examples included into the TeeChart Pro installation, do they work fine ? or some of them ?
- Could you please try to copy an asp file (without Charts) into the TeeChart ASP examples folder and try to run it ? Does it work fine ?

Sorry it's taken so long to reply but this issue was put on the back burner by my client. The issue is still causing us problems. In answer to your questions, the test asp file works fine in the asp examples folder. Of the links that appear on this page:
http://localhost/TeeChart7/ASPHome.htm

http://localhost/TeeChart7/CompareOutput.asp
http://localhost/TeeChart7/ShowSalesYear.asp
http://localhost/TeeChart7/SeriesTextSrcJava.asp

Don't work.

Regarding the permissions on the live folder where I keep the .tee files, I've basically given all permissions to all users on my test server to try and get to the bottom of this permissions problem. Nothing I've tried has been successful. Can you suggest anything else for me to try please?

Thanks,

Rich

Hi Rich,

Those examples work fine for me here using TeeChart Pro v7.0.1.4. I'm going to send the files I'm using here.

Do you have any other TeeChart version installed on your machine? You could also check at your machine's registry that you don't have any other TeeChart v7 .ocx file installed on your machine searching for "teechart7.ocx".

If you older versions installed you may need to replace teechart.tchart to teechart.tchart.7 in the chart creating. For older v7 .ocx files you should unregister them and only register the last version.