Problem in MarksTip

Eric · Post by **Eric** » Tue Sep 27, 2005 6:06 am

Dear Sir/Madam

I has found a problem on MarksTips.
When my mouse move over the chart series it will show the Marktips and invisible when my mouse move out from the chart series.

but something it may not invisible.

Any ideas or code to clear up the Markstip?
It working fine for AtiveX version 5, But when we upgrade to Axtive version 6. Problem occurs...

Thank & Best Regard
Eric

Narcís · Post by **Narcís** » Tue Sep 27, 2005 7:01 am

Hi Eric,

Casually another customer reported that same problem which I replied to him here. Can you please have a look at my reply there?

Eric · Post by **Eric** » Tue Sep 27, 2005 7:38 am

That is not solution yet.
Anyway comfirm is not because the graphic card and that is same problem with Janjons.

My ActiveX Version 6.0.0.6

I did create a sample project for you to test..
Just move over and out the pie chart with more then 2 minutes.
Maybe try to more fast first minute and move slow in second minute.

Option Explicit

Private Sub Form_Load()
TChart.Panel.Color = &HEBEBEB
TChart.Tools.Clear
TChart.Tools.Add (tcDragMarks)
TChart.Tools.Add (tcPageNumber)
TChart.Tools.Items(1).Active = False
TChart.Tools.Add (tcRotate)
TChart.Tools.Items(2).Active = False
TChart.Tools.Add (tcMarksTip)
TChart.Tools.Items(3).asMarksTip.Style = smsValue
LoadSeries
End Sub

Sub LoadSeries()
TChart.AddSeries (scPie)
TChart.Series(0).FillSampleValues (3)

End Sub

Thank & best regard
Eric

Narcís · Post by **Narcís** » Wed Sep 28, 2005 8:15 am

Hi Eric,

We have finally found and fixed the bug which was causing that issue. We have built a new v6 .ocx which I can send you. This fix will also be included with next v7 maintenance release.

Eric · Post by **Eric** » Wed Sep 28, 2005 8:45 am

Dear Sir/Madam

Where can I download the latest version ?

Eric

Narcís · Post by **Narcís** » Wed Sep 28, 2005 8:57 am

Hi Eric,

This version is not available as a download, we are only sending it to customers with specific needs as it only includes fixes for some very concrete problems found recently. Should I send it to your company contact e-mail address or should I send it somewhere else?

Eric · Post by **Eric** » Wed Sep 28, 2005 9:06 am

Dear Sir/Madam

Please send to my company contact email.

Thank
Eric

Narcís · Post by **Narcís** » Wed Sep 28, 2005 9:09 am

Hi Eric,

Ok, done!

Eric · Post by **Eric** » Tue Oct 04, 2005 5:12 am

Dear Sir/Madam

We still have the same problem in other chart style after try the latest ocx that you send to us.

Currrent version is version 6.0.1.1

Eric

Narcís · Post by **Narcís** » Tue Oct 04, 2005 8:22 am

Hi Eric,

On which style have you found the problem?

Thanks in advance.

Eric · Post by **Eric** » Tue Oct 04, 2005 8:56 am

We use below the style

Bar
StackBar
HorizBar
StackHorizBar
Line
HorizLine
Point
FastLine
Pyramid
Polar
Histogram
Volumn
3DColumnBar
Pie

Can you please check above the chart style?

Eric

Narcís · Post by **Narcís** » Tue Oct 04, 2005 9:18 am

Hi Eric,

I'm not able to reproduce it here, have you unregistered old .ocx and registered the new one? To do this you should run:

Unregister:

regsvr32 -u C:\Old_Version_Path\TeeChart6.ocx

Register:

regsvr32 C:\New_Version_Path\TeeChart6.ocx

For more information please have a look at the tutorials about installation an runtime requirements.

Eric · Post by **Eric** » Tue Oct 04, 2005 9:44 am

Dear Narcis

Ya. we did unregister the old ocx and my VB user control right click the TChart showing version 6.0.1.1

Try run the TChart in IE6.

anyway.. do have any code to clear up it?
maybe I can put the code to clear it when mouse move out the chart.

Eric

Narcís · Post by **Narcís** » Wed Oct 05, 2005 8:06 am

Hi Eric,

This is really strange as now it should work fine as it does here. On which operating system are you running your application?

BTW: I've just sent you a working example using latest AX version I sent you. Can you please test if it works for you?

Eric · Post by **Eric** » Wed Oct 05, 2005 10:14 am

Dear Narcis

The problem scenario is like below:
I minimize the IE and the chart being showed half and near to the task bar.But when I move the mouse from the chart to the task bar and back to chart again, the Marktips will show.
My o/s is windows XP service pack 2