Steema Central

Hi,

we have ran a stress test on our system, it seems that after an hour or so the system was stuck, we debugged it with win dbg, and we found out that the root cause for the system to be stack is an error from tchart - it seems like tchart is trying to open an error popup "Runtime error 226 at 0B6BB487"
which cause the report to hang.

can you please let us know what cussing that error popup to show?

10x

Ron

Hi Ron,

We'd need some details about your application so we can reproduce the problem here. In fact, it would be helpful if you could arrange a simple application we can run as-is to reproduce the problem here.

The message described was found via WinDbg.
Could we get a copy of the symbols (.pdb) file for TeeChart.dll or TeeChart2010.ocx
and then we could provide you with a call stack for the error

Hi,

it will be very difficult to write a sample that causes it,. but we can supply the process dump with all the debugging parameters, for that we will need an ftp from your side so we will be able to load the dump to

Ron

Hello everyone,

Files can be attached to forums posts in the "upload attachment" tab just under the text box or at our upload page.

Thanks in advance.

Hi,

1. I have tried to upload the dump file trough your file upload page, but it does nor work since the dump file is about 70MB.
Is there another way we can transfer this file to you?
2. another way we can proceed: Could we get a copy of the symbols (.pdb) file for TeeChart.dll or TeeChart2010.ocx
and then we could provide you with a call stack for the error?


The error that we are having is very crucial for us, and we must understand ASAP how to solve it, and for that we need to know why tchart is trying to open an error popup message while running in the background, which leads to stuck the entire application.

10x

Ron

Hello Ron,

Oblicore wrote:1. I have tried to upload the dump file trough your file upload page, but it does nor work since the dump file is about 70MB.
Is there another way we can transfer this file to you?

Then, maybe you could send it to us through yousendit, dropbox, some other file sharing site or, if you have a web site, maybe you could upload it in your web and send us the link to it (if you don't want to publish it, you can send it to us through info at steema dot com).

Oblicore wrote:2. another way we can proceed: Could we get a copy of the symbols (.pdb) file for TeeChart.dll or TeeChart2010.ocx
and then we could provide you with a call stack for the error?

I'm not sure we have such a file. If it's necessary I'll try to get it.

Anyway, the dump files, call stacks, etc won't give us the opportunity to reproduce the problem, debug the problematic application, make changes to the sources and check again if the problem has been solved with the modifications. That's why we always ask for a simple example project we can run as-is to reproduce the problem here. Could you please arrange it for us?
Thanks in advance.