Marc (and Support), more info on this... Following the similarity of this issue http://www.teechart.net/support/viewtopic.php?f=1&t=11888#p50977 , and the proposed workaround, we deleted all printer definitions on the web server, and then the 60-second load delay no longer occurred when we used the ...

Hi Marc. We have new and clarified information about this issue. 1. On Win2k8 64, IIS7, we are certain that whenever the TeeChart Object is loaded into the w3wp.exe*32 process, (initial load, or subsequent reload after a 2 min or more period of inactivity) it ALWAYS delays for EXACTLY 60 seconds . 2...

Marc, I tried adding the object tag as described to the top of global.asa as follows above the SCRIPT tag: <object runat="server" scope="Application" id="TeeChartPlaceHolder" progid="TeeChart.TChart.7"></object> <SCRIPT LANGUAGE=VBScript RUNAT=Server> and also <object runat="server" scope="Applicati...

Is there any solution for this issue yet?

Marc,

The largest DLL we use other than TeeChart is about 1.9 meg in size as compared to TeeChart at about 3.5 meg. So no, none of our other DLLs are as large as TeeChart.

We have already implemented a similar ugly workaround for our customers. We have a service where we can specify ASP pages to call. We wrote an ASP that simply does a CreateObject and then sets it to Nothing. This is executed every 60 seconds, as you suggested. There is not much point in our contacti...

Josep,

We tried TeeChart Pro ActiveX version v7.0.1.4 (unsigned). There was no difference. We still got the one minute delay if we used TeeChart after not using it for about two minutes.

Would it possible to get the TeeChart 7 version of the unsigned test ocx you sent us and not the 8.0 version?

Thanks.

Marc, We did not test on Windows Vista or Windows 7 64 bit because our customers are all using server OS. We have not yet had time to test the OCX you sent, but we will soon. We did not check IIS settings as of yet because all our customers who move to 2008 64 bit are reporting this problem, so ther...

As I stated originally, this happens only on Windows 2008 64 bit. Virus software is not the problem. We turned those off. This is happening consistently on multiple customer sites. We'll try the new OCX version for our upcoming release, but for several reasons, we cannot include it in previous relea...

We are getting multiple customers experiencing this issue with Windows 2008 64 bit! Is there any update on when a fix might be available?

Will anyone be able to look at this soon? This is a very serious problem for all our customers moving to 2008 64 bit!

I am attaching a simple ASP I sent the customer and the result they sent back. As before, the first time CreateObject is used it takes over one minute. Running the same ASP after that is fast. If you wait over two minutes before rerunning the ASP then it will again take over one minute. We were able...

We cannot reproduce this anywhere other than on this customer's environment. I was going write a simple ASP page that does nothing other than the CreateObject of the TeeChart object with start and end timing to see if this happens in such a case. I'm sure it will, but I'll try it.

One of our customers is having trouble with CreateObject of the TeeChart object in ASP. It takes over a full minute. Once it completes, subsequent CreateObjects are fast (even for a different chart in a different report) unless there is no activity for about two minutes, in which case the delay appe...